Customer Service

Customer Service

Shipping Policy

Shipping Costs & Delivery
Delivery Option Delivery Cost
Fed Ex Ground $9.99

 

Unfortunately we do not ship to PO Boxes at this time.

International Shipping

Magic Washberries™ ships to the contiguous 48 U.S. states, excluding Alaska and Hawaii. Shipping to international destinations, U.S. territories (such as Puerto Rico and Guam) is unavailable at this time.

For U.S. orders and shipping with Magic Washberries™ you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.

Processing Time

Orders will be processed within one to three business days. Orders received by us after 12 pm Eastern Standard Time will be processed the following business day.

Business Days

Business days are Monday-Friday, excluding U.S. federal holidays. Orders must be received by us before 12pm Eastern Standard Time (EST) to be processed on the same business day.

Order Confirmation Email

After placing your order with Magic Washberries™ you will receive a confirmation e-mail with the details of your order. The confirming email will include your order number, the details of your order, your shipping address, billing information, and shipping method. The confirmation email is your receipt and can be printed for your records.

Holiday Shipping Notice

Our shipping facility will be closed at times during the holidays. As a result orders placed between 11/21-11/26 will not process until 11/27. Orders placed between 12/20-12/25 will not process until 12/26. Orders placed between 12/29 -1/1 will not process until 1/3. We apologize for this inconvenience during this time.

Thank you for shopping with Magic Washberries™!

Return Policy

If you are not completely satisfied with your Magic Washberries™ product, you may return it to us for a full purchase price refund. Unfortunately, we do not offer exchanges at this time and are unable to refund your shipping charges.

If you purchased your Magic Washberries™ product(s) in store, please follow the store’s return policy.
If you purchased your product(s) online from magicwashberries.com, please follow the return policy below.
To return your item(s):

Pack your item(s) in a padded envelope or box to prevent damage during shipping. Include your original proof of purchase, and the original Magic Washberries™ product. Mail your return via the United States Postal Service (USPS). You will receive a confirmation e-mail when your return is processed.

Mail returns to:

SCI/Returns

P.O. Box 794478

Dallas TX, 75379

Your return will be processed within 30 days following our receipt. If you have any questions about your return, please contact Customer Service at:

1.877.630.9788

magicwashberries.com

Warranty

100% satisfaction guarantee